From the listing
About the role
The Salesforce/Certinia Administrator at Caylent will be instrumental in ensuring the scalability, stability, and alignment of CRM, PSA and ERP systems with business objectives.
You will serve as a key support administrator for both platforms and collaborate cross-functionally to develop solutions that enhance productivity, data integrity, and business performance.
What you'll do
- Create and manage user records, permissions, and access levels.
- Stay current with Salesforce and Certinia major release updates, test features, and perform necessary system upgrades and maintenance.
- Provide guidance to relevant Business teams on Salesforce and Certinia new major release features and functionality.
- Maintain documentation on system configurations, processes, and best practices for platform usage.
- Communicate with Salesforce and Certinia to report issues, request support, and stay informed about new features and updates.
- Identify opportunities for improving processes and utilization of the Salesforce/Certinia platform to enhance the organization's operations.
- Evaluate and implement AppExchange and Certinia packages that support business functions.
- Partner with business stakeholders to translate requirements into scalable and secure technical solutions.
What they're looking for
- Proficiency in tailoring Salesforce and Certinia for Sales and Service Delivery teams, including creating custom objects, fields, workflows, and process automation tailored to end to end Professional Services processes.
- Experience with platform data maintenance including data queries and updates.
- Strong problem-solving skills to troubleshoot issues and provide timely solutions for users of Salesforce and Certinia PSA.
From the company page
Benefits
Work from anywhereUnlimited vacationComprehensive benefitsWorkspace stipendPaid learning stipendsRetirementEquity in companyLaptop providedPaid holidays
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