From the listing

About the role

Own the technical relationship for assigned enterprise customers throughout the customer lifecycle as a Technical Account Manager.

Act as the customer's trusted technical advisor and advocate internally to drive successful product adoption and optimal solutions.

What you'll do

Lead customer onboarding, implementation, configuration, and deployment activities.
Drive successful product adoption by educating customers on platform capabilities and best practices.
Support API integrations, SSO (SAML/OAuth), SCIM provisioning, and other technical implementations.
Troubleshoot complex product issues and coordinate with Engineering for timely resolution.
Conduct technical health checks, implementation reviews, and technical QBRs.
Monitor customer health, product usage, and adoption metrics to proactively identify risks.
Collaborate with Product, Engineering, Customer Success, and Sales to improve customer outcomes.
Document customer environments, implementation plans, technical issues, and resolutions.
Identify opportunities to improve customer adoption and support commercial teams during renewals.

What they're looking for

Ability to understand customer environments, business goals, and technical requirements.
Expertise in technical implementations including API integrations, SSO, and SCIM provisioning.
Capability to troubleshoot complex product issues.

From the company page

Cloud Eagle io benefits

Work from anywhereUnlimited vacationFlexible working hoursPaid retreats

◉ Remote policy · in their words

“CloudEagle is a fully remote team And we're hiring across the world. We believe flexibility leads to productivity, so outside of a few company-wide gatherings, you are free to choose your own schedule.”

Pulled from their careers page · verified by Atlas

The hot takeJeff's read on Cloud Eagle io

Here's what I said a couple months ago about CloudEagle:

"With dropping Glassdoor reviews I've got CloudEagle on my watchlist for the next couple of months. I never want to put all my stock into GD because employers can stuff reviews, and the bottom 10% of angry employees can bomb out a company's score. So I would love to hear from some current and past employees for a better feel of how things are going. Shoot me a note!"

🔔 Update: Glassdoor reviews have buoyed to 3.6. Again, you don't want to put all your stock into Glassdoor, but it is an indicator we pay attention to.

Also, they eliminated their statement on being a "fast-paced" environment", which makes me VERY happy.

Full read on the company page