From the listing
About the role
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. The company embraces a high-performance culture driven by values and AI-core productivity.
The Customer Success Architect (CSA) role is a pivotal addition to the customer success team, focusing on building strong, consultative relationships with key customers. CSAs serve as trusted advisors, leveraging deep understanding of DevSecOps best practices and software capabilities to help customers achieve desired outcomes.
The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity while maintaining strong customer relationships and business alignment. The team serves as a liaison between the customer and the GitLab ecosystem, including Product Management, Engineering, and Sales.
What you'll do
- Partner with customers to turn desired positive business outcomes into actionable objectives
- Guide customers on GitLab platform best practices, use cases, and future adoption journeys
- Act as the GitLab liaison for questions, issues, or escalations with Support and Product Management
- Own a book of assigned customers to increase adoption, retention, and growth
- Build Customer Success Plans establishing critical goals and key performance indicators
- Program manage account escalations and provide insights on new feature applicability
- Support GitLab Services in identifying and recommending training opportunities
- Provide immediate onboarding activities and remain up-to-date on GitLab releases
What they're looking for
- Fluent German
- Understanding of Git, typical branching strategies, and the software development lifecycle
- Knowledge of continuous integration, continuous deployment, and DevSecOps
- Prior experience in Customer Success or equivalent history of increasing satisfaction and adoption
- Experience partnering with customers to define and achieve business outcomes
- Exceptional verbal, written, organizational, presentation, and communications skills
- Project management experience and skills
- Ability to travel if needed
- Direct customer advocacy and engagement experience in post-sales or professional services functions
From the company page
Gitlab benefits
◉ Remote policy · in their words
“We've scaled as an asynchronous, no-office company that's consistently recognized as a great place to work.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Gitlab
GitLab has put more effort into their employee marketing and policies than 99.99% of the companies we've researched over the years. Seriously, their handbook is absolutely massive.
The ONLY thing that throws me off about them is an unclear statement about their stance on what "work from anywhere" actually means. They say:
"All-remote means that each individual in an organization is empowered to work and live where they are most fulfilled."
But they also say that hey need to have an entity in your home country in order to be hired, so I'd love to know if they have a list of the countries they will hire from.