From the listing
About the role
The Operations team ensures the organization runs smoothly, scalably, and strategically. As a Business Operations Manager, you will focus on the Service organization, which includes Implementation, Installation, and Customer Education units.
This role acts as the central nervous system for the Services organization, optimizing workflows and bringing a data-driven perspective to operational process management, resource allocation, and performance monitoring.
What you'll do
- Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
- Partner with cross-functional teams to scope and execute strategic projects to reduce workflow friction.
- Manage weekly and monthly business processes, escalating deviations from goals and expectations.
- Act as the connective tissue between Services and the rest of the business.
- Handle ad-hoc reporting requests through Salesforce and other platforms.
- Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale.
What they're looking for
- 3+ years of Field Sales/Revenue Operations experience at a high-growth SaaS company in the Mid-Market or Enterprise segments.
- Exceptional spreadsheet and data management skills to structure analyses and drive decision making.
- Experience building Salesforce reports and dashboards and understanding how SFDC applications integrate.
- Experience partnering with Sales Leadership on forecasting, territory alignment, ROE, and QBRs.
- Experience identifying and leveraging AI-driven tools to enhance sales operations efficiency.
- Demonstrated ability to be a self-starter and operate with little guidance.
- Strong written and verbal communication skills.
Members-only role.
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Benefits
Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave