From the listing

About the role

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of in

Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues, focusing on a proactive review of a book of accounts while reactively working on technical s

What you'll do

Determine how to resolve technical issues by collaborating with Product and Engineering teams to minimize user disruption.
Investigate and determine root cause of errors and bugs using data and tools to trace the origin of inconsistencies.
Build and execute new SQL queries for emerging issues to identify problem areas in your book of accounts.
Act as the primary technical point of contact for Strategic, Enterprise, and Mid Market Accounts.
Own or orchestrate the resolution of cases and provide an unparalleled support experience for assigned customers.
Proactively gather updates on upcoming releases to ensure a seamless customer experience.
Participate in on-call rotation to facilitate customer upgrades and change management practices outside of normal working hours.

What they're looking for

Minimum 2 years of experience in Technical Support or equivalent account ownership.
Excellent customer communication skills including written, live chat, and conference calls.
Experience with hardware devices, firmware upgrades, change management, and related testing practices.
Deep hardware fault analysis skills and Root Cause Analysis experience.
Strong analytical and problem-solving skills with the ability to manage complex issues in high-pressure environments.
Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Nice to have

Technical educational background with preferred qualifications of Computer Science or Engineering.
Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL, and code review.

From the company page

Motive benefits

Work from anywhereComprehensive benefitsWorkspace stipendRetirementPaid holidaysPaid parental leave

◉ Remote policy · in their words

“We are a remote-first organization made up of more than 3,000 employees located around the world. While some of our employees are more effective working remotely ... members also have the option to work on-site at any of our eight global office locations if they prefer.”

Pulled from their careers page · verified by Atlas

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