From the listing
About the role
Nash is the platform that powers modern logistics, unifying decisioning, execution, and capacity into a single programmable platform. We power delivery and logistics for brands including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast.
We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage provider relationships, be accountable for ongoing performance, monitor integration health, and ensure seamless operational scalability.
The role sits at the intersection of internal and external success, operations, product, sales, and engineering. Your expertise will inform product and process improvements, operational plans of action, and opportunities for go-to-market motions.
What you'll do
- Own strategic delivery provider relationships end-to-end; act as the single point of accountability for performance, growth, and operational excellence.
- Be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale.
- Learn the ins and outs of the Nash Platform and how it is best positioned to drive impact to providers.
- Understand the nuances of each integration, identify areas of improvement, and manage and troubleshoot ongoing integration challenges.
- Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike.
- Leverage the existing data structure to drive best practices and insights for performance improvement.
- Lead growth with each provider, deeply understanding each business and its needs, and helping achieve optimal business outcomes.
What they're looking for
- 5+ years in a customer-facing and technical role.
- Proven success owning strategic relationships and driving growth and operational excellence.
- Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
- Experience advising product/engineering leaders and translating technical concepts into business outcomes.
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- Excellent communication and executive-presence skills.
Nice to have
- Experience with carriers/delivery partners.
- Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
- Experience in high-growth startups or enterprise retail environments.
- Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
- Background in consultative roles involving both technical depth and commercial accountability.
Benefits, as listed
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