From the listing
About the role
RapidSeedbox, a respected leader in the field since 2008, is seeking a Linux Support Engineer to transform user experiences while shaping the future of digital freedom.
What you'll do
- Deliver world-class support to customers by resolving technical and non-technical issues, ensuring at least 95% of rated conversations are positive.
- Maintain a 99.5% resolution rate for customer inquiries, tickets, and system-generated warnings without escalating to L2 or L3 support.
- Create and maintain high-quality support articles to boost the efficiency of the support system and add value for customers.
- Regularly update and expand the knowledge base with new insights and best practices to reduce the volume of support tickets.
- Perform Quality Assurance tasks across the organization by testing deliverables and ensuring they meet required standards before release.
- Submit required reports on time and take full ownership of key performance indicators that drive success in the role.
- Demonstrate a commitment to ongoing professional development by asking questions, seeking feedback, and suggesting process improvements.
From the company page
Benefits
Work from anywhereFlexible working hoursUnlimited vacationPaid retreatsPaid learning stipends
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