From the listing
About the role
The Coordinator, Payroll Client Services is responsible for resolving customer inquiries related to payroll processing, discrepancies, and platform usage while adhering to Remote values and the Remote Customer Code.
This role focuses on maintaining professionalism and clarity in all communication, ensuring timely responses across various channels including email, chat, and phone to meet service level agreements.
What you'll do
- Resolve customer inquiries related to payroll processing and platform usage
- Ensure timely responses via email, chat, and phone meeting SLAs
- Gather information to diagnose payroll issues using available tools and documentation
- Escalate complex cases to senior team members following defined workflows
- Document issue details, resolution steps, and case outcomes clearly
- Provide updates to customers regarding issue status and resolution timelines
- Clarify payroll processes or platform functionality in customer-understandable terms
- Identify and report recurring issues or gaps in documentation to improve efficiency
- Build foundational understanding of payroll concepts and regional compliance rules
What they're looking for
- Ability to maintain professionalism and clarity in written and verbal communication
- Capacity to follow internal workflows and support documentation for consistent resolution
- Skill in diagnosing payroll issues accurately using provided information
- Commitment to adhering to defined SLAs and operational guidelines
From the company page
Remote benefits
◉ Remote policy · in their words
“We work async at Remote which means you can plan your schedule around your life (and not around meetings).”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Remote
Remote gets a RARE 5/5 on our remote emphasis scale. Everything about their careers page is THE model for how fully-remote companies should market themselves to prospects. The FIRST thing they talk about (in the freaking header) is their work-from-anywhere policy. Then they launch right into their asynchronous work style (and further reinforcement of their remote policy).With a company size of 1,000+, HOW are they still able to maintain this employee-first mentality? No companies are able to scale AND maintain this line.