From the listing

About the role

Right Hook Digital is the US and Australia's premier DTC eCommerce growth agency and a Premium Google and Meta Marketing Partner. We work with elite brands across North America and Australia, running paid social, Google, and retention strategies that move the needle on real business outcomes.

Since launching, we've grown to a global team of 60+ and built a reputation that's earned us recognition as one of Anthill's Top 100 Coolest Companies and an AFR 100 Fast Starter. We've partnered with brands like Alpha Lion, July Luggage, Geedup, and many more.

As a Retention Strategist, you own the lifecycle strategy for a portfolio of 6-8 DTC brands. You'll have a dedicated pod supporting you, including an email specialist and a visual creator, allowing you to focus on diagnosing account health and driving meaningful growth.

What you'll do

Own the retention strategy across your client portfolio including flows, campaigns, segmentation, SMS, and lifecycle health
Use data to identify highest-leverage opportunities and build a clear plan to capture them
Brief and direct your pod (email specialist and designer) to ensure execution runs smoothly
Lead client relationships including monthly reporting, strategy presentations, and performance conversations
Connect retention work to LTV, repeat purchase rate, CAC payback, and contribution margin
Collaborate cross-functionally with paid social and Google pods on multi-channel clients
Stay ahead of platform changes, emerging tools, and DTC retention space trends

What they're looking for

2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts
Proven track record of driving measurable retention results
Strong commercial instinct with a focus on revenue and profit
Client-facing experience and comfort owning the relationship
Experience managing or directing a small team or pod
Strong project management skills and ability to stay ahead of deadlines
Excellent written and verbal communication skills
A 2-minute intro video is required to be considered

Nice to have

SMS experience via Klaviyo or Postscript
Familiarity with analytics tools like Hiro Analytics or Triple Whale

From the company page

Right Hook Digital benefits

Work from anywhereFlexible working hoursPaid learning stipendsPaid retreatsPaid parental leavePaid holidays

◉ Remote policy · in their words

“Forget the 9-5, at Right Hook you can work where you want, when you want. Have an appointment during work hours? No problem. Need to pick the kids up from school? Go right ahead. As long as the work gets done, we don’t mind where or when you do it.”

Pulled from their careers page · verified by Atlas

The hot takeJeff's read on Right Hook Digital

Awesome careers page that puts prospective employees front and center.

RELAX, we’ve got you covered. We take care of our tribe like family. That’s why we offer competitive salary packages, flexible working arrangements, all types of leave, and ample holiday time.

They have a super clear work-from-anywhere policy:

Work from ANYWHERE, anytime. Forget the 9-5, at Right Hook you can work where you want, when you want. Have an appointment during work hours? No problem. Need to pick the kids up from school? Go right ahead. As long as the work gets done, we don’t mind where or when you do it.

And do they back it up? With a 4.6 average Glassdoor score, it seems like it.

Full read on the company page