From the listing
About the role
We're looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success.
What you'll do
- Be the first point of contact for customers via email, chat, and phone to understand their needs and requests.
- Own, prioritize, and troubleshoot complex technical issues and provide excellent solutions.
- Analyze and diagnose technical issues and escalate to the development team when necessary with detailed information.
- Advocate for customer needs and collaborate with internal teams to prioritize product bugs and improvements.
- Create valuable tools, documentation, and processes to help the team and clients be more successful and self-sufficient.
- Document troubleshooting steps and solutions for internal and external knowledge bases.
What they're looking for
- Experienced Support Engineer.
- Ability to operate independently with global teammates.
- Technical knowledge of risk and payment platforms, APIs, SDKs, and underlying web-stack technologies.
- Strong troubleshooting and diagnostic skills for complex technical issues.
- Excellent communication skills via email, chat, and phone.
Members-only role.
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From the company page
Benefits
Work from anywhereUnlimited vacationWorkspace stipendHealth & wellness stipendRetirementEquity in companyLaptop provided