From the listing
About the role
Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, and more, Sumsub is recognized as a Great Place To Work® in the US. Our 1,000+ people around the world find their work interesting and challenging, with 92% proud to be Sumsubers.
We are looking for a Customer Support Operator to join our team to engage with customers, solve problems, and collaborate with specialists to enhance the support process.
What you'll do
- Engaging with customers who initiate chat conversations to provide prompt and professional support.
- Analyzing customer issues and providing solutions or answers based on a deep understanding of products.
- Listening to and empathizing with customers to resolve complaints in accordance with company policies.
- Keeping accurate records of chat interactions, customer details, and resolutions for reference.
- Staying updated on product changes and industry trends to provide relevant assistance.
- Providing feedback to management regarding common issues and suggestions for process improvement.
- Collaborating with team members and supervisors when dealing with complex or escalated issues.
What they're looking for
- Fluent in English.
- At least 6 months of experience in Customer Support in B2B/B2C.
- Knowledge of Zendesk, LiveChat, Slack.
- Ability to work during weekends (5 business days a week).
- Excellent communication skills, multitasking, empathy, and time management.
From the company page
Sumsub benefits
◉ Remote policy · in their words
“Remote-first and future-ready. Work where you're happiest and most productive—your schedule, your choice, your rules. We hire smart people and let them shine. No micromanaging, no games—just trust, ownership, and great work.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Sumsub
There is SO much to like about this company, starting with the very first line on their careers page: "Trust over control. We hire smart people and let them shine. No micromanaging, no games—just trust, ownership, and great work." This is EVERYTHING that you look for in a company. They are all about output over attendance, they don't micromanage, they have strong Glassdoor reviews, and a MOSTLY clear remote work policy.