From the listing
About the role
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We’re looking for an experienced, fluent Japanese speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.
Supabase was born-remote and open-source-first. Our globally distributed team includes ~400 team members across 60+ countries, with 20+ languages spoken. We move fast, build in public, and use what we ship.
What you'll do
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.
- Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.
What they're looking for
- 6+ years in technical support, backend engineering, SRE, or similar.
- Deep knowledge of PostgreSQL—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- Strong in high-performance SQL and query optimization.
- Comfortable troubleshooting complex setups, including multi-tenant schema patterns.
- Can debug edge functions and understand distributed system behavior when failures get tricky.
- Experience handling data migration issues (pg_dump/restore, schema drift, failed migrations) and knowledge of how to recover safely.
- Hands-on experience with cloud hosting providers like AWS.
- Comfortable in terminal and Linux environments.
- Thrive in high-volume situations and can form/test assumptions quickly.
- Must be a fluent bilingual Japanese/English speaker.
- Must have experience supporting complex technical products in Japanese with native speakers.
- Can work during Japan business hours.
Nice to have
- Ideally located in Japan, but location is flexible as long as you can work during Japan business hours.
Benefits, as listed
1 of these also appear in the perks Jeff verified on the company page.
The hot takeJeff's read on Supabase
Jeff hasn't written this one up yet.
Ask, and Supabase jumps the queue.