General Manager, SMB

From the listing

About the role

What you'll do

• Set and execute the SMB strategy, identifying client needs and offerings with the strongest growth potential.
• Own the P&L and budget, maintaining accountability for revenue, profitability, and spending.
• Improve conversion from first contact to first engagement by setting standards for response speed and discovery.
• Grow and retain the client base through an account management approach focused on proactive expansion and repeat business.
• Build outbound sales and targeted marketing in coordination with Marketing and Sales Development teams.
• Activate a partnership ecosystem to create qualified demand and new revenue sources.
• Expand adoption of services and AI-based solutions by helping sellers recognize complex client needs.
• Recruit and lead a high-performing sales organization, establishing a daily and weekly rhythm for performance management.
• Match capacity and coverage to the work based on demand and active opportunities.
• Run the business with reliable evidence, using technology and AI to improve execution and forecasting.

What they're looking for

• Bachelor’s degree.
• 12+ years of B2B commercial experience, including SaaS or services sales, with a record of scaling high-volume sales to SMBs.
• 5+ years leading sales and account management teams, including experience managing managers.
• Experience leading both new-client acquisition and account management with evidence of improving conversion and retention.
• Demonstrated accountability for commercial results, resource decisions, and P&L impact.
• Experience building outbound sales motions and activating commercial partnerships.
• Strong analytical judgment and the ability to trace performance problems through the sales process.
• Fluency in technology, AI, and services delivery to discuss client priorities intelligently.
• Clear, persuasive written and verbal communication skills in English.
• Ability to travel regularly or periodically to meet with clients and customers.

Nice to have

• MBA or a master’s degree in engineering, computer science, physics, or mathematics.

From the company page

Benefits