SMB Account Manager

From the listing

About the role

What you'll do

• Act as the dedicated advisor and primary point of contact for a portfolio of SMB accounts, accountable for their retention and growth.
• Own the expansion process from identification and qualification through proposal, negotiation, and close.
• Monitor demand signals and platform data to identify needs before the client voices them.
• Stay close to active work and partner with Delivery and Talent Operations to ensure engagements stay on track.
• Maintain accurate pipeline and forecast data in Salesforce (SFDC).
• Resolve client issues as the first line of defense, escalating to Client Experience when necessary.

What they're looking for

• Bachelor’s degree.
• 3+ years of B2B account management or sales experience with a history of meeting or exceeding revenue quotas.
• 1+ years of experience in a software consulting or tech sales role, proficient in the software project lifecycle.
• Demonstrated experience growing and retaining existing client accounts through proactive expansion opportunities.
• Experience managing a portfolio of accounts in parallel and maintaining momentum.
• Ability to translate business objectives into recommendations and actionable project scopes.
• Experience maintaining accurate pipeline, forecast, and account data in a CRM.
• Outstanding written and verbal communication skills in English.

Nice to have

• Exposure to named sales methodologies such as MEDDPICC, Challenger, SPIN, Sandler, or similar.
• Experience selling more than one product or service line into the same account.
• Familiarity with global hiring, EOR, or payroll concepts.
• Fluency with modern sales tooling, including AI-assisted research and call review.

From the company page

Benefits