From the listing
About the role
WiFi Tribe is a curated global community for remote professionals who seek growth and long-lasting connections through coliving and coworking around the world. Since 2014, the organization has brought 3,000 nomads together in 100 cities, sparking lifelong friendships and career shifts.
As the Tribe Support Lead, you will guide members through their journey, balancing customer success, sales, community care, and operational excellence. You will serve as the bridge between members and the team, ensuring every participant feels supported and excited about their life-changing travel experiences.
The team is mission-driven, consisting of high-performing individuals who value autonomy, honesty, and a tech-forward approach to work. They empower remote professionals to live boldly and travel the world without losing momentum on their careers.
What you'll do
- Manage and respond to all email communication with the community.
- Own the full booking and trip consulting process from start to finish.
- Support new member orientation by helping accepted applicants transition into the community.
- Write member-facing documentation, PDFs, and communications regarding updates.
- Leverage AI tools to streamline workflows and generate data-driven recommendations.
- Identify operational bottlenecks and propose tech-forward solutions.
- Document all processes within the department to create the Tribe Support playbook.
- Model WiFi Tribe’s values and advocate for the community culture.
What they're looking for
- 2+ years working in customer success or a similar field.
- Experience in a sales role.
- Native-level English with impeccable grammar and very strong writing skills.
- Strong organizational skills and high attention to detail.
- Tech-savvy with the ability to learn and adopt new tools quickly.
- Highly comfortable using AI tools like ChatGPT or Claude.
- Proactive problem-solver with a high degree of integrity.
- Ability to work autonomously with zero management.
- Residency or ability to work in European/African or North/South American timezones.
From the company page
Wifitribe benefits
◉ Remote policy · in their words
“Benefits: …Work from wherever in the world you feel most productive!”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Wifitribe
Jeff hasn't written this one up yet.
Ask, and Wifitribe jumps the queue.