From the listing
About the role
At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 20K+ apps and process $3B+ in subscriptions every year. Our mission is simple: make apps rich.
We are a team of 210+ passionate, product-driven people, backed by investors like 500 Startups and Surface Ventures, building one of mobile's fastest-growing SaaS companies.
As Growth Product Manager (CS Team), you'll own a portfolio of 30-40 apps and act as their growth partner: understanding their funnel from ad click to purchase and bringing concrete recommendations on paywalls, pricing, and A/B tests.
What you'll do
- Own a portfolio of 30-40 clients as the main point of contact, accountable for their retention, health, and growth.
- Onboard new clients after handoff from Sales: guide integration, help build their first funnel and paywall, and get campaigns live.
- Audit how each client uses Adapty, spot underused features, and drive full adoption. Identify at-risk accounts early and act before renewal is in question.
- Run paywall and UA analyses and bring clients concrete A/B test recommendations that move their subscription revenue.
- Identify expansion potential across the product line and own cross-sell deals through to closed-won.
- Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues ship.
- Know the product inside and out, answer detailed technical questions, and support complex use cases without escalating everything.
What they're looking for
- Hands-on experience working directly with in-app subscription monetization.
- Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing.
- Fluent English, written and spoken.
- Comfortable with sales: opening commercial conversations, asking for expansion, and closing it.
- Sharp mind and strong communication; able to hold strategic conversations with founders or growth leads.
- Independent and proactive; own your accounts and your numbers.
Nice to have
- Experience at a SaaS company in the mobile industry.
- Working knowledge of Amplitude, Meta Ads, and creative testing.
- Track record of measurable account expansion or upsell in a previous CS role.
- Familiarity with support/CRM tools.
Benefits, as listed
The hot takeJeff's read on Adapty
Can I get a quick amen from the back of the room for this statement? Being remote from day 1 We're happy to be a 100% remote team with the HQ in NYC. We don't care where you work, we care about results.
Can we not just implement this way of thinking across every C-suite exec across all of business? It's. So. Obvious. Thank you, Adapty, you make me happy and you make this newsletter easy to write. You keep doing you. Make sure to take a look at their memo on what work life looks like at Adapty. I particularly like this quote from the company:
"We're a remote-first company and embrace global hiring without any geographical restrictions. Our employees can work from anywhere and have the flexibility to move around the world while working with us. Our work environment is asynchronous, allowing team members to maintain a healthy work-life balance."
But also try to get me a few more Glassdoor reviews so that I can give you a peer score! I'd also love to see a list of the perks you offer employees :)