From the listing
About the role
Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings instantly. Our Demand Conversion Platform makes it easier for buyers and sellers to connect fast, without the usual friction in the funnel.
The Customer Success Manager will be joining our industry-leading team responsible for delivering massive value to customers, improving retention and product adoption. You will own a portfolio of 80-100 customers who have substantial room to grow in their adoption of Chili Piper.
On a day to day basis, you will work with customers to onboard them quickly, prove ROI, and remove roadblocks. This is a highly technical role where you will be considered an expert in Chili Piper products, Revenue, Sales, Marketing, and CS operations.
What you'll do
- Own customer onboarding, ensuring fast time to value
- Train customers and help them implement new use cases
- Hold the customer and Chili Piper teams accountable to meeting defined success criteria
- Engage across the Customers organization and work cross-functionally within Chili Piper to identify opportunities and risks
- Proactively solve and act as a point of escalation for technical issues
- Ensure internal visibility by providing regular updates through Slack, Email, and weekly 1:1s
- Produce internal best practices and customer user stories
- Collaborate closely with cross-functional teams including Sales and Customer Marketing
- Build customer advocates by developing customer case studies and references
- Identify upsell and cross sell opportunities for the Account Management team
What they're looking for
- Motivated, Solutions Driven and Conscientious person who enjoys a fast paced startup environment
- Technical experience in implementing Salesforce or Marketing Automation systems or handling technical support cases
- Basic understanding of Javascript, HTML, CSS
- Minimum 1-2+ years strong proficiency and experience using Salesforce
- Minimum 1-2+ years strong proficiency and experience using Marketing Automation software (Marketo, Pardot, Hubspot, etc.)
- Knowledge of SFDC implementation, data model, REST API, Administrator, and Managed Package
- Experience working with cross functional teams within a customer organization to support a joint outcome
- Demonstrated ability to communicate effectively via oral & written formats
Nice to have
- SFDC Certifications
- Marketing Automation Certifications
From the company page
Chili Piper benefits
◉ Remote policy · in their words
“We’re a 100% distributed team working from around the world, and we’ve been fully remote since 2016.”
Pulled from their careers page · verified by Atlas
The hot takeJeff's read on Chili Piper
Chili Piper is the perfect embodiment of what we look for in a WFA company. (And my company even used them in the past, and they were awesome!) Jump on these roles, it's a great place to work. Note: Some specialized roles need to be done within specific timezones - this is normal, even WFA companies have special roles that need to be done in a specific time zone. Here's some of the things I like:
- ✈️ Unlimited PTO: "Unlimited vacation (and we do mean it, and we do take it!)"
- 🏥 Medical: "Generous health, dental, and vision insurance."
- 🔌 Tech stipend: "Any equipment/software/tech that you need to do your job."
- 📚 Learning budget: "Annual professional development stipend of $2,000 USD"
🏝️ Paid Retreats: "Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)"