Account Manager

From the listing

About the role

What you'll do

• Own and manage a book of business for the entirety of each client's time at Kinsta.
• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle upsells and cross-sells, and help clients get the most from Kinsta’s offerings.
• Identify account health and satisfaction to pinpoint at-risk clients and improve retention.
• Spearhead a process-driven sales approach to seek additional revenue opportunities.
• Become a specialist on Kinsta’s services, solutions, benefits, and value to customers.
• Become knowledgeable about market competition to retain and upsell clients.
• Coordinate with internal departments to resolve problems and provide service.
• Maintain strong client relationships through regular account reviews and communication.
• Develop growth strategies to increase your book of business.
• Provide timely and accurate deal updates to management and executives, and identify product and process improvements through client conversations.
• Assist other Account Managers daily to achieve team quota success.
• Meet or exceed revenue and retention targets.

What they're looking for

• A minimum of 3 years of previous SaaS Sales or Account Management experience.
• Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
• Experience upselling, cross-selling, and renegotiating contracts.
• Tech-savvy, with a strong interest in technology.
• Near-native proficiency in English and exceptional writing skills.
• Exceptional communication and interpersonal skills.
• Prior knowledge of the hosting industry.
• Outbound sales experience.
• Proactive, process-driven, and skilled at building relationships.

Benefits, as listed

1 of these also appear in the perks Jeff verified on the company page.