From the listing
About the role
At TestGorilla, we're on a mission to place 1 billion people in their dream jobs. We’re building the world's leading skills-based talent discovery platform, replacing reliance on resumes with scientific validation of what people can truly do.
As our Billing & Accounts Receivable Analyst, you'll own customer billing, accounts receivable and collections for our subscription business. You'll join a lean, three-person, AI-empowered Finance team, working directly with our Head of Finance and Senior Financial Controller.
In this role, you’ll be hired as an Individual Contractor.
What you'll do
- Upholding TestGorilla's behaviors and fostering an inclusive, supportive culture.
- Owning customer billing end to end, including invoicing, subscription changes, payment queries, refunds, failed payment recovery, credit notes and corrections within agreed approval limits, and working with Customer Success on complex or sensitive billing cases.
- Owning accounts receivable, collections and dunning (via Upflow), resolving failed payments and billing disputes directly with customers.
- Getting to the root cause of recurring billing issues and fixing the underlying process, rather than just resolving individual cases.
- Owning reconciliations across billing, payments, subscription reporting and the ledger, explaining timing and definition differences, and producing MRR/ARR movement reporting and analysis.
- Improving and introducing Finance automations around AR, billing and reporting, and moving routine work towards exception-based processing.
- Supporting billing platform, pricing and packaging changes from a Finance perspective: defining requirements, testing outcomes and monitoring exceptions, and partnering with Product and Engineering when a technical change is needed.
What they're looking for
- Passionate about TestGorilla's mission to help one billion people find their dream jobs.
- Excellent written and verbal communication skills in English.
- Thrives in a high-autonomy, async-first, remote-only environment.
- Has personally owned customer billing and AR or collections, including investigating exceptions and following issues through to resolution.
- Has personally resolved complex customer billing or payment issues directly with customers.
- Has run customer billing in a subscription or other recurring-revenue business, and is hands-on with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio, Paddle or similar.
- Skilled at reconciliation, and able to independently work through why two financial or customer datasets don't agree.
- Strong Excel or Google Sheets skills.
- Comfortable using AI and automation to reduce manual work, and can point to a recurring Finance process they personally improved or automated.
- Most people in this role will have at least four years of relevant experience. We haven't set an upper limit, because we care far more about what you've owned and how you've progressed than the number of years.
- Check that your country appears on the page of countries we currently hire from.
Nice to have
- Experience with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio or Paddle.
- Experience with a collections platform such as Upflow.
- MRR, ARR, churn or subscription-revenue reporting.
- SQL or self-service BI tools such as Looker, Metabase, Power BI or Holistics.
- Experience building or maintaining automations using tools like Claude, n8n, Zapier, Make or Python.
- Multi-currency billing, pricing/packaging changes, or ERP migrations.
- A professional accounting qualification.
Benefits, as listed
1 of these also appear in the perks Jeff verified on the company page.
The hot takeJeff's read on TestGorilla
When the first thing you state on your careers page is a crystal clear remote work policy, I'm onboard. "Join us from anywhere." Clear and simple. Lastly, with a 4.9 on Glassdoor with 69 reviews, I'd say TestGorilla is an absolute LOCK for me to recommend every time a job is listed. Do yourself a favor and just follow their careers page weekly.
✔︎ Hire-from-anywhere alert! Kraken will hire prospective employees from almost any country.