From the listing
About the role
Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. With more than 5,000 team members worldwide, we help organizations design, build, and scale AI-driven products, platforms, and processes.
Bounteous is searching for a Vice President of Digital Delivery to join our fast-growing team, responsible for the health, quality, and economics of a portfolio of digital work for some of the world's most recognized consumer brands.
This is a technical leadership role, not a program administration role. You will operate as a player coach, leading the delivery organization while partnering with teams, clients, and peers in a global delivery model spanning North America and India.
What you'll do
- Develop and execute the delivery strategy for the business unit in North America to achieve business and technology objectives.
- Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services, from planning through launch and continuous improvement, ensuring on-time, on-budget delivery with high client and team satisfaction.
- Set delivery models, standards, and performance expectations, continuously optimizing Agile, Scrum, DevOps, Lean, product-led, or hybrid approaches.
- Establish and improve technical delivery and governance standards covering architecture feasibility, integration and data dependencies, environment and release readiness, performance, scalability, production supportability, security, and operational readiness.
- Integrate AI and intelligent automation into development, testing, deployment, and delivery management; evaluate emerging technologies, tools, and processes.
- Establish delivery KPIs covering speed, predictability, quality, productivity, cost, and business value, and monitor portfolio performance.
- Oversee programs across platform implementations such as Adobe and Salesforce, AI enablement, commerce and loyalty, customer data and analytics, point-of-sale and in-store integrations, and multi-site rollouts.
- Build, lead, and motivate a high-performing delivery organization, fostering accountability to client satisfaction.
- Manage direct reports and the larger delivery team, including project oversight, performance management, goal setting, career pathing, and conflict resolution.
- Partner with India-based delivery leadership to operate one delivery model with shared standards across regions.
- Raise the technical fluency of the delivery organization so leaders can participate in solution and estimation conversations.
- Coach and mentor team members and foster collaboration across delivery teams.
What they're looking for
- Some travel may be required.
Nice to have
- BS/BA in a relevant program, or equivalent work experience; advanced degree a plus.
- 12+ years of progressive experience in digital delivery, technology, product, or program management.
- Significant experience leading complex digital products, platforms, programs, or transformation initiatives.
- Several years of experience working as a consultant or in an agency environment.
- Proven track record across a hybrid model spanning agency or consultancy work, product engineering, and enterprise platform implementation.
- Experience scaling delivery organizations and owning delivery across a large portfolio of concurrent programs.
- Experience delivering large, complex digital programs that are multi-million dollar and multi-year.
- Strong knowledge of Agile, Scrum, DevOps, Lean, product management, and cloud platforms such as AWS, Azure, or GCP.
- Demonstrated experience with AI, automation, and technology-enabled operational improvement.
- Familiarity with the marketing and experience technology ecosystem, including Adobe Experience Cloud, Salesforce, customer data and analytics platforms, and commerce and loyalty systems.
- Exposure to consumer and retail technology ecosystems, including omni-channel platforms and point-of-sale systems, a plus.
- Experience managing distributed and global teams.
Benefits, as listed
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