From the listing
About the role
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Its platform brings safety, operations and finance teams together to manage drivers, vehicles, equipment, and fleet related spend in a single system. Motive serves nearly 100,000 customers across a wide range of industries.
Motive's GTM Intelligence & Operations team owns the systems, data, and governance behind how 2,000 sellers, managers, and marketers engage customers worldwide. Reporting to the Senior Director of GTM Intelligence & Operations, you'll lead systems administrators and program owners responsible for the end to end GTM SaaS stack, owning its roadmap, architecture, budget, and licensing.
What you'll do
- Lead, coach, and grow a team of GTM systems administrators and program owners by setting clear priorities, delegating platform ownership, and developing each person into a trusted subject matter expert.
- Own the end to end GTM platform ecosystem, with Salesforce at its center, including architecture, data model, profiles and permissions, automation, integrations, and downstream tools. Serve as the final escalation point for complex platform issues.
- Set the standard for Salesforce administration, including release management, change control, documentation, and quoting and CPQ processes, in partnership with Enterprise Systems.
- Own the strategy, budget, renewals, and license governance for the GTM SaaS portfolio, and partner with Finance and Procurement on ROI, seat forecasting, and investment decisions.
- Lead vendor evaluations and major tool migrations from requirements and diligence through build, launch, change management, and retirement of the legacy tool.
- Partner with Legal, Security, and Marketing to design and enforce GTM compliance and governance across markets, covering consent management, Do Not Contact, call recording, texting, and email deliverability. Provide data and audit support to Legal and leadership when needed.
- Act as the systems lead for major cross-functional initiatives such as new market launches, rebrands, and new sales motions, and partner with Enablement on onboarding, training, and documentation.
- Lead incident response with vendors and ESYS, engineer workarounds, protect data integrity, and keep field and executive leaders informed.
What they're looking for
- 10+ years of experience in GTM operations, sales or revenue operations, or GTM systems within an enterprise or high-growth B2B SaaS organization, including 5+ years of direct people management experience leading systems administrators or GTM operations teams.
- Deep, hands-on Salesforce administration experience at an enterprise scale of 1,000+ users, including objects, security and sharing, profiles and permission sets, automation, reporting, and integrations.
- A proven track record of managing an entire end to end GTM platform within an enterprise org, spanning CRM, sales engagement, data and enrichment, conversation intelligence, gifting, and customer reference platforms.
- A proven track record of leading a major GTM tool evaluation, implementation, or migration from start to finish, including vendor diligence, the business case, contract negotiation, and change management.
- Working knowledge of outbound compliance and deliverability requirements (GDPR, TCPA, CAN-SPAM, CCPA, and Do Not Contact) and experience partnering with Legal to put them into practice in your systems.
- Experience owning a software budget and license governance, and presenting clear, data-backed recommendations to executive leadership.
- Remote position; must already be located in North America.
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
Nice to have
- Salesforce Administrator, Advanced Administrator, Platform App Builder, CPQ Specialist, or other Salesforce certifications are a plus.
- CPQ experience is strongly preferred, ideally Salesforce CPQ or Revenue Cloud, including product and pricing configuration, discount approvals, and quote to cash handoffs.
- Experience with AI features in GTM tools is a plus.
Benefits, as listed
Health care benefitsPharmacy care benefitsOptical care benefitsDental care benefitsPaid time offSick time offShort term disability coverageLong term disability coverageLife insurance401k contribution
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