From the listing
About the role
We are looking for 2 experienced Customer Support professionals with hands-on experience in B2B employer-based health insurance for our new business vertical.
The ideal candidate will be comfortable supporting employees, HR teams, and corporate clients, resolving insurance-related queries, and ensuring a smooth customer experience. This is a customer-facing role requiring strong communication and an understanding of employer-sponsored health insurance.
What you'll do
- Handle customer queries related to corporate/employer health insurance policies.
- Support employees and HR/benefits teams with queries related to coverage, claims, policy benefits, and endorsements.
- Resolve customer issues through phone, email, chat, and other support channels.
- Coordinate with insurers, TPAs, claims teams, and internal operations teams for timely resolution.
- Track open issues and ensure proper follow-up until closure.
- Explain policy benefits, processes, and claim-related information clearly to customers.
- Maintain accurate records of customer interactions and resolutions.
- Identify recurring customer issues and share feedback with relevant internal teams.
- Meet defined SLA, CSAT, response-time, and resolution-time targets.
- Handle escalations professionally and ensure a high-quality customer experience.
- Work effectively in a shift-based environment.
What they're looking for
- 6 months to 3 years of experience in customer support/customer success/operations.
- Prior experience in B2B employer-based health insurance.
- Good understanding of corporate health insurance, claims, policy benefits, and employee insurance processes.
- Excellent verbal and written communication skills.
- Strong problem-solving and follow-up skills.
- Comfortable working with support/ticketing tools and basic CRM systems.
- Strong ownership and attention to detail.
- Ability to work independently in a fast-paced environment.
From the company page
Springworks benefits
Work from anywhere20+ vacation daysWorkspace stipendHealth & wellness stipendPaid retreats
◉ Remote policy · in their words
“We're searching for someone with similar values towards growth and thrives in a remote work environment. If this sounds like you, we want you on our team!”
Pulled from their careers page · verified by Atlas
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