From the listing
About the role
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Their platform combines industry-leading AI to give safety, operations, and finance teams complete visibility and control over drivers, vehicles, and equipment in a single system.
As a Strategic Accounts Customer Success Manager, you will be the face of Motive for the largest customers. You will assist through the implementation process, proactively work to achieve full customer satisfaction, and drive upsells and renewals.
This role involves supporting product and business development to satisfy customer needs while developing internal tools to help the business scale within a fast-paced and tight-knit team environment.
What you'll do
- Establish and oversee continued adoption, training, and development of best practices to drive ROI
- Develop strong working relationships at multiple management levels, including C-suite
- Collaborate with customers and product managers to manage product enhancement requests
- Act as a subject matter expert on product features for strategic accounts
- Partner with AEs, Onboarding, and Sales Engineers to ensure aligned customer engagement
- Identify upsell and expansion opportunities to grow NRR while exceeding retention metrics
- Conduct joint success planning, business reviews, and provide data to demonstrate ROI
- Act as an internal advocate and escalation point to drive swift resolution for customer issues
- Lead EBRs and participate in identifying clients for BETA programs and case studies
- Guide clients through working with Motive as a company, championing all non-selling activities
What they're looking for
- 5+ years Enterprise Customer Success, Sales, or Account Management experience
- Proven track record of success in delivering scalable solutions in a high-growth environment
- Demonstrated ability in learning new software programs and products
- Ability to thrive in a high-ambiguity environment and prioritize impact-based activities
- Exceptional account management and project management skills with strict attention to detail
- Authorization to access commodities controlled under U.S. Export Administration Regulations
From the company page
Motive benefits
◉ Remote policy · in their words
“We are a remote-first organization made up of more than 3,000 employees located around the world. While some of our employees are more effective working remotely ... members also have the option to work on-site at any of our eight global office locations if they prefer.”
Pulled from their careers page · verified by Atlas
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