From the listing
About the role
Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming. Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor.
We’re looking for a Junior Customer Success Manager to manage a portfolio of business customers, help them get value from Sumsub’s products, and drive customer retention and account growth.
What you'll do
- Managing a portfolio of existing customers and acting as their main point of contact, understanding their business goals and building relationships with business and technical stakeholders.
- Holding regular customer meetings and quarterly business reviews to discuss product usage, success metrics, plans for future periods and next steps for driving relationships.
- Managing renewals and identifying potential churn risks, working with customers and internal teams to address them.
- Identifying and developing upsell and cross-sell opportunities based on each customer’s needs.
- Helping customers get more value from our products by explaining relevant features and guiding them through new functionality.
- Working with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues and follow through on agreed actions.
- Sharing customer feedback internally to help improve our products and customer experience.
What they're looking for
- Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto, involving ongoing customer relationships.
- Understanding of customer retention, renewals, and account growth, with the ability to recognise relevant upsell and cross-sell opportunities.
- Ability to learn a technical product and explain its features and business value clearly.
- Ability to analyse customer usage and performance data and turn it into clear insights and recommendations.
- Strong organisational skills, with the ability to prioritise across multiple accounts, take initiative, and follow through on commitments.
- Advanced English, with the ability to confidently lead customer calls, present findings, and communicate clearly in writing.
Nice to have
- Familiarity with KYC, KYB, AML, or fraud prevention would be a plus.
Benefits, as listed
1 of these also appear in the perks Jeff verified on the company page.
The hot takeJeff's read on Sumsub
There is SO much to like about this company, starting with the very first line on their careers page: "Trust over control. We hire smart people and let them shine. No micromanaging, no games—just trust, ownership, and great work." This is EVERYTHING that you look for in a company. They are all about output over attendance, they don't micromanage, they have strong Glassdoor reviews, and a MOSTLY clear remote work policy.