Matching Operations Coordinator

From the listing

About the role

What you'll do

• Act as the primary point of contact for communication between talent hired on client engagements and internal Toptal stakeholders.
• Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.
• Follow up with talent within assigned accounts to understand project status, identify and pursue up-sell and cross-sell opportunities, proactively prevent disputes, and share relevant updates with stakeholders.
• Manage and execute tasks and actions associated with assigned accounts to ensure smooth operations and job performance.
• Maintain proactive and timely communication with the team via Slack or Zoom during designated working hours.
• Organize and update process guidelines, making them easily accessible for team reference.
• Assist in onboarding new team members to ensure a smooth integration process.
• Support the completion of ad-hoc strategic projects, as needed.
• In the first week, complete onboarding, familiarize yourself with Toptal’s culture, history, and vision, learn team tools, processes, and reporting mechanisms, and gain proficiency with Toptal’s platform.
• In the first month, understand team processes, policies, and content repository, familiarize yourself with various teams, and begin executing tasks with support.
• In the first three months, independently execute tasks and actions associated with assigned accounts based on defined processes.
• In the first six months, contribute to strategies while exercising discretion and independent judgment, and be an integral part of the Matching team’s success.

What they're looking for

• Bachelor’s degree is required.
• 2-3+ years of experience in coordination, operations support, or customer support roles.
• Excellent written and oral communication and stakeholder management skills; maintain clear, timely, and smooth communication with talent and internal stakeholders.
• Excellent organizational skills and strong attention to detail; work efficiently and prioritize execution.
• Be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts.
• Ability to work independently at a high professional level, take ownership of responsibilities, manage workload effectively, exercise sound judgment, and maintain professionalism with limited supervision.
• Ability to follow processes expertly and make decisions that follow given guidelines when faced with limited data.
• Ability to learn and adapt to change quickly as processes and priorities evolve.
• Willingness to collaborate, share knowledge, and learn from teammates.
• Proficiency in Google Sheets and Google Docs for data processing and presentation.
• Data analysis and data-driven decision-making.
• Proactively identify opportunities to improve processes, increase efficiency, and use data and feedback to inform better ways of working.

Nice to have

• Experience analyzing operational data, identifying trends, and translating data into actionable insights is a plus.
• Project management experience or technical background is advantageous.

Benefits, as listed