From the listing
About the role
At Zapier, we build and use automation every day to make work more efficient, creative, and human.
Zapier is hiring a Manager, Analytics & Strategy to lead our newly formed GTM Analytics team. This team is the central analytics home for Marketing, Sales, RevOps, and Customer Ops, with a mandate to deliver trusted GTM insights, improve the quality and speed of decision-making, and turn repeated questions into durable self-service analytics assets.
This is a hands-on analytics leadership role, managing embedded analysts supporting Marketing, Sales, and Support/Customer Ops. Location: Americas (North, Central and South America).
What you'll do
- Lead the Analytics & Strategy team, managing analysts embedded with Marketing, Sales, and Support/Customer Ops.
- Build a fast, trusted operating model for intake, prioritization, QA, stakeholder communication, and recurring business reviews.
- Coach analysts to deliver high-quality work across funnel reporting, campaign performance, sales analytics, support analytics, forecasting, segmentation, attribution, and executive readouts.
- Partner with GTM leaders to clarify ambiguous questions, identify the decisions at stake, and make sure the team's work leads to concrete business action.
- Review SQL, dashboards, metric definitions, data caveats, and analytical narratives so the team can move quickly without lowering the quality bar.
- Make the team the intake point for self-service and AI automation opportunities: recognize duplicate asks, separate one-off requests from repeatable workflows, and turn recurring patterns into AI primitives, governed dashboards, metric documentation, and model improvement requests.
- Bring advanced analytics judgment to experimentation, incrementality, cohort analysis, forecasting, segmentation, and statistical readouts, while partnering with Data Science for deeper modeling needs.
- Leverage AI tools in your own workflow and your team's workflows, helping the team move faster while maintaining accuracy, documentation, and governance.
- Develop analysts through clear expectations, direct feedback, growth paths, and a strong peer learning culture.
What they're looking for
- 6+ years of experience in analytics, finance, revenue operations, marketing analytics, sales analytics, business operations, investment banking, or a related field.
- At least 3 years managing analysts or analytics-adjacent teams, while remaining comfortable reviewing SQL, inspecting dashboards, pressure-testing assumptions, and helping frame answers.
- Strong GTM analytics expertise and understanding of how marketing, sales, customer operations, and revenue motions fit together.
- Experience with funnels, pipeline, bookings or ARR, campaign performance, sales productivity, support performance, forecasting, attribution, segmentation, or lifecycle analytics.
- Excellent SQL and analytical reasoning skills: read and write SQL, reason about grain and joins, identify data quality issues, and coach analysts toward cleaner, more reliable methods.
- Comfort with statistics and advanced analytics concepts such as confidence intervals, incrementality, cohorting, regression, forecasting, and experiment readouts, and knowing when to partner with Data Science for heavier modeling work.
- Finance-grade rigor and urgency, delivering clear answers quickly and keeping quality high even when timelines are short.
- A high bar for quality, trust, and communication, including review mechanisms, documentation habits, QA standards, and alignment on source-of-truth metrics across Data, Finance, Marketing, Sales, and Customer Ops.
- Excellent management and coaching skills through clear expectations, thoughtful feedback, technical coaching, and strong prioritization.
- AI-native and automation-minded: actively use modern AI tools to accelerate analysis, QA SQL, summarize stakeholder context, produce documentation, and prototype workflows.
- Ability to manage across analysts and data engineers, understand the difference between stakeholder-facing analytics and data foundation work, and help both groups work together effectively.
Nice to have
- Experience in investment banking, finance, FP&A, revenue analytics, or another high-intensity analytical environment is a strong plus.
Benefits, as listed
The hot takeJeff's read on Zapier
Before we even get into the working conditions for employees, as a product, we use Zapier for EVERYTHING. Zapier's automations literally make our business function. The tools you can integrate and automate is absolutely WILD. In terms of working for Zapier, they check every box. Check out their Total Rewards page on benefits and perks for employees.
Also, they have a wildly self-aware Next Play Program. Here's what it's about:
“We're true partners in hiring, retaining, and growing our talent. Through our Next Play Program, we support all Zapier teammates and alumni in landing their next big role—internally or externally. We equip teammates with growth plans, an internal job board, defined career pathways, and personalized support.”
They will help you find your next role. That's unbelievably confident and secure, especially when every other company out there wants you to pretend that you're never going to leave the company, like you're working for a Ford production plant in the 60s.
Also, check out their entire resource guide on how to manage remote work.