From the listing
About the role
Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool.
We’re looking for an Automation Strategist to join our Customer Success organization, working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion to help customers shape their automation strategy, deploy high-value use cases, and achieve meaningful AI-enabled transformation.
Location: USA & Canada. Zapier is an all-remote company.
What you'll do
- Build deep relationships that uncover customer goals, challenges, and priorities.
- Advise on automation governance, best practices, and cross-functional program structure, process and design.
- Help customers set goals and adopt AI-orchestrated processes across lines of business.
- Identify impactful automation opportunities through executive alignment, influencer mapping, and citizen-developer input.
- Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.
- Translate business problems into orchestration strategies that deliver measurable value.
- Capture the prior state and descriptive metrics to quantify the impact of the work.
- Demonstrate ROI and unlock new value paths through expanded automation usage.
- Accelerate renewal and expansion by deepening customer maturity and outcomes.
- Partner with Sales, Support, Product, and others to deliver a unified customer experience.
- Share insights that influence roadmap decisions, positioning and GTM strategy.
- Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.
What they're looking for
- 5+ years in SaaS: customer success, consulting, solutions, enterprise product or similar process and system strategy roles.
- See opportunity in ambiguity, experiment, learn quickly, iterate openly, and build playbooks and frameworks that scale across unique customers.
- Use AI as part of how you operate at a high level, with workflows you’ve built, an approach evolved through iteration, and impact on quality, efficiency, and experience.
- Intentionally apply AI for the right outcomes, set a high bar for outputs, and take ownership of what ships.
- Be a strategic, customer-centric problem solver, focused on outcomes and willing to learn new approaches or challenge the status quo.
- Understand how modern businesses should operate, where inefficiencies hide, and how automation and AI unlock leverage.
- Operate across audiences, from executive sponsors to execution teams running sprint-style projects.
- Connect business goals to product solutions and discover what customers actually need.
- Communicate automation value in terms of ROI, efficiency, scalability, and risk reduction.
- Think in systems, logic, and orchestration frameworks without getting bogged down in technical details.
- Own the outcome, project managing internal and external stakeholders to deliver realized, quantifiable value.
- Communicate strategy and insights with clarity, empathy, and precision.
Benefits, as listed
The hot takeJeff's read on Zapier
Before we even get into the working conditions for employees, as a product, we use Zapier for EVERYTHING. Zapier's automations literally make our business function. The tools you can integrate and automate is absolutely WILD. In terms of working for Zapier, they check every box. Check out their Total Rewards page on benefits and perks for employees.
Also, they have a wildly self-aware Next Play Program. Here's what it's about:
“We're true partners in hiring, retaining, and growing our talent. Through our Next Play Program, we support all Zapier teammates and alumni in landing their next big role—internally or externally. We equip teammates with growth plans, an internal job board, defined career pathways, and personalized support.”
They will help you find your next role. That's unbelievably confident and secure, especially when every other company out there wants you to pretend that you're never going to leave the company, like you're working for a Ford production plant in the 60s.
Also, check out their entire resource guide on how to manage remote work.