From the listing
About the role
Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.
We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.
You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Location: Remote Canada, Central & South America.
What you'll do
- Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes.
- Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.
- Build alongside customer teams to move high-value use cases from concept to reliable production operation.
- Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.
- Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.
- Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.
- Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.
- Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.
- Lead working sessions, architecture reviews, implementation discussions, and executive conversations.
- Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams.
- Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.
- Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations.
What they're looking for
- Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
- A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.
- Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.
- Hands-on familiarity with Zapier or comparable automation and integration platforms.
- Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.
- Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
- The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
- Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.
- The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.
- Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.
Benefits, as listed
The hot takeJeff's read on Zapier
Before we even get into the working conditions for employees, as a product, we use Zapier for EVERYTHING. Zapier's automations literally make our business function. The tools you can integrate and automate is absolutely WILD. In terms of working for Zapier, they check every box. Check out their Total Rewards page on benefits and perks for employees.
Also, they have a wildly self-aware Next Play Program. Here's what it's about:
“We're true partners in hiring, retaining, and growing our talent. Through our Next Play Program, we support all Zapier teammates and alumni in landing their next big role—internally or externally. We equip teammates with growth plans, an internal job board, defined career pathways, and personalized support.”
They will help you find your next role. That's unbelievably confident and secure, especially when every other company out there wants you to pretend that you're never going to leave the company, like you're working for a Ford production plant in the 60s.
Also, check out their entire resource guide on how to manage remote work.