From the listing
About the role
At Zapier, we build and use automation every day to make work more efficient, creative, and human. Zapier’s on a mission to make everyone more productive at work and has helped millions of people build businesses through the power of automation.
We’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers through a high-velocity sales motion, primarily through live chat conversations through Zendesk and some inbound demos over Zoom.
Success here looks like removing friction from the purchase and adoption process through qualifying or converting leads. We are in search of individuals committed to building a rewarding career in sales.
What you'll do
- Showcase Zapier as a potential solution for teams and businesses through multiple mediums. Spend most of your time daily on live chat (4+ hours) with customers through Zendesk, with the rest split between calls and emails.
- Lead virtual demos to model a wide range of use-cases in which Zapier can help drive ROI. Educate users on ways they can automate within their business and lead them from interest to learning more about the product to purchase.
- Qualify leads for other teams and convert customers yourself.
- Create a sales pipeline for multiple motions through live chat queues and product qualified lead (PQL) emails, driving an influenced revenue metric with qualified leads to be handed to other teams and members.
- Maintain feedback loops into the rest of the organization by identifying learnings from customer demos, tagging call recordings with product feedback opportunities, and identifying areas where improved collateral may have accelerated the sales process.
- Work closely with numerous senior stakeholders and participate in several cross-functional steering committees.
What they're looking for
- Located in India and able to work within the hours of approximately 9:00 pm–7:00 am IST.
- 4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM, with exposure to international markets.
- Able to work a high-velocity sales queue for prolonged periods of time in your day (Live Chat).
- Naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
- Experimental, with the ability to test ideas rapidly and contribute to multiple sales projects.
- Comfortable getting into the technicalities of the product and API offerings, and curious about building solutions with these tools.
- Self-managing, with a high degree of agency to manage your calendar, pipeline, and hit quotas.
- Effective cross-cultural communicator, able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.
- Use AI in your work as part of how you operate at a high level. Can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience, while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
- Excellent written communication.
Benefits, as listed
The hot takeJeff's read on Zapier
Before we even get into the working conditions for employees, as a product, we use Zapier for EVERYTHING. Zapier's automations literally make our business function. The tools you can integrate and automate is absolutely WILD. In terms of working for Zapier, they check every box. Check out their Total Rewards page on benefits and perks for employees.
Also, they have a wildly self-aware Next Play Program. Here's what it's about:
“We're true partners in hiring, retaining, and growing our talent. Through our Next Play Program, we support all Zapier teammates and alumni in landing their next big role—internally or externally. We equip teammates with growth plans, an internal job board, defined career pathways, and personalized support.”
They will help you find your next role. That's unbelievably confident and secure, especially when every other company out there wants you to pretend that you're never going to leave the company, like you're working for a Ford production plant in the 60s.
Also, check out their entire resource guide on how to manage remote work.